Purpose: To provide instructions to users who need help retrieving their account credentials.
Please note: The email entered must be associated with a user account in the system in order to receive an email containing instructions on how to reset your password or to be reminded of your username.
Retrieve Your Username:
Step 1: Click on the “I Forgot My Username” icon.
Step 2: Enter the email address used to create your account.
- Complete any CAPTCHA required confirmations and click “Email Username.”
Step 3: Check your email inbox/spam folder for your username.
Resetting Your Password:
Step 1: Click on the “I Forgot My Password” icon.
Step 2: Enter the email address used to create your account.
- Complete any CAPTCHA required confirmations and click “Proceed.”
Step 3: Check your email inbox/spam folder for the password.
- Copy the temporary password, navigate back to your browser page, and enter it in the temporary password field.
- Enter your username and create a new password.
- Select “Reset Password.”
Best Practices: Most users may use the system annually or biannually. Please safeguard your username and password to ensure a seamless login process for future access.
Common Issues and Troubleshooting: After resetting your password, you must log in with your username (not your email address).
FAQs (Frequently Asked Questions):
How do I login? I no longer have access to the email used to create my account.
If you know your password, you can login with your username and change the email address associated with the account by clicking on the green user account icon in the top right-hand corner.
If you have access to your alternative email, you can reset your password, login, and change the email address associated with the account.
If you have no access at all, you must create a new account.
I requested a password reset but have not yet received an email.
Please check your spam folder.
If the last time you used this system was before the 9/28/22 launch, you likely did not receive a password reset email because you need to create an account.
How do I login? The system does not recognize the temporary passcode sent to me.
Temporary passcodes are time sensitive. If the system does not recognize the temporary passcode you are entering, submit a new request.
You cannot login with a temporary passcode. You must use the link provided in the reset email to create a new password before attempting to login.
Conclusion: Users should be able to reset their password and or retrieve their username. If further assistance is needed, please submit a support ticket.