Purpose: To provide instructions to users who need to request a verification of a license(s) in this new eLicensing system.
Please note: You must have a user account to submit the request. The request provides license information that can be found on our Check a Health License Site.
Step 1: Log in to your user account.
Step 2: Click on “Submit a New Record Request.”
Step 3: Select the first option for verification requests.
- Click the option to “Start a Record Request.”
Step 4: Enter the requestor’s information.
- Complete all required application fields.
Step 5: Enter the requested license information.
- Enter the license name and select the license type from the drop down.
- The full license number is required, not just the numerical portion.
- Upload any documents, if necessary.
Step 6: Enter recipients.
- Enter the email address for the recipient.
- Click on the green “Add Recipient: icon if you need the verification sent to more than one recipient.
Step 7: Submit your payment.
- Read the payment instructions before proceeding.
- Click on “Pay Fee.”
- You will be routed to a third-party payment website.
- Enter your billing information on the left-hand side.
- Enter your payment information on the right-hand side.
- Review the account and expiration information.
- Agree to the Terms and Conditions and submit your payment.
Step 8: Submit your application.
- Your request cannot be processed by the board until it has been submitted.
- You will be routed back to the payment instructions page in our system, where your fee will show as paid.
- Click “Save” and go to the next page.
- Review your application summary page.
- Submit your application. If you do not submit your request, it cannot be processed by the board.
Best Practices: Please safeguard your username and password to ensure a seamless log-in process for future access.
Your verification request must be submitted after paying the fee. Exiting after the fee payment and before submitting will result in an incomplete application.
Common Issues and Troubleshooting: Be sure to answer and required questions and confirm the license number is correct.
FAQs (Frequently Asked Questions):
I received a receipt, why does my application say it’s incomplete?
Fee payment is not the final step of application submission. You must review the summary page and submit your application. Exiting after the fee payment and before submitting will result in an incomplete application, which cannot be seen or reviewed by the board. You will receive auto emails reminding you to complete the submission process for 30 days.
How do I return to my application after leaving the system?
Login, click on “Manage My License and Applications,” and scroll to the application in question. Click on “Complete My Application” to open and resume it.
What is the fee for the request?
The fee is $15.00 per recipient added to the request.
Conclusion: Users should be able to request a verification of a license after successful login. If further assistance is needed, please submit a support ticket.