Purpose: To provide instructions to first-time users who need to renew their license(s) in this new eLicensing system.
Please note: You must have a user account, and your license must be linked to it to be renewed.
Step 1: Log in to your user account.
Step 2: Click on “Manage My Licenses and Applications.”
Step 3: Your linked licenses are listed here.
- Scroll down to the license you want to renew and click on the “Show Details” icon.
- Click the option to “Start a xxxx-license - Renewal Application.”
- Then click the “Start Application” option in the bottom right-hand corner.
Step 4: Complete the application.
- A 2x2 passport style photograph is required for all applications.
- Complete all required application fields and upload documents as required.
Step 5: Complete the E-signature.
- You must acknowledge you have read and approve the necessary statements by checking the “I Agree” box.
- Type in your full name as your signature.
Step 6: Submit your payment.
- Read the payment instructions before proceeding. Click on pay fee.
- You will be routed to a third-party payment website.
- Enter your billing information on the left-hand side.
- Enter your payment information on the right-hand side.
- Agree to the Terms and Conditions and submit your payment.
Step 7: Submit your application.
- Wait to be auto-routed back to the payment instructions page in our system where your fee will show as paid. Save and go to the next page.
- Review your application summary page.
- Submit your application.
Best Practices: Please safeguard your username and password to ensure a seamless log-in process for future access.
Your renewal application must be submitted after paying the fee. Exiting after the fee payment and before submitting will result in an incomplete application and non-renewal of your license.
Common Issues and Troubleshooting: Be sure to answer and required questions and upload all required documents.
If you must verify your license number within your application, be sure to enter your full license number, not just the numerical portion.
FAQs (Frequently Asked Questions):
I received a receipt, why does my application say it’s incomplete?
Fee payment is not the final step of application submission. You must review the summary page and submit your application. Exiting after the fee payment and before submitting will result in an incomplete application. You will receive auto emails reminding you to complete the submission process for 30 days.
How do I return to my application after leaving the system?
Login, click on “Manage My License and Applications,” and scroll to the application in question. Click on “Complete My Application” to open and resume it.
I do not see the option to renew my license.
Renewal eligibility begins 90 days before the expiration of your license. The application will not be available in your account before the renewal period begins.
If you have a pending amendment (e.g., name change), it must be processed first. The renewal application will not be available until the amendment is processed.
If you are within the renewal period, you do not have a pending amendment, and the renewal application is not available, please submit a support ticket.
Conclusion: Users should be able to renew their license after successful login and license linking. If further assistance is needed, please submit a support ticket.