Purpose: To provide instructions to users who need to update their name on their license(s) in this new eLicensing system.
Please note: You must have a user account, and your license must be linked, to make updates.
If you are within your renewal period, your renewal should be completed first to avoid any processing delays. Some renewal applications allow for name change, which will require manual review prior to approving your license renewal.
Step 1: Log in to your user account.
Step 2: Click on “Manage My License and Applications.”
Step 3: Your linked licenses are listed here.
- Scroll down to the license you want to update and click on the “Show Details” icon.
- Click the option to “Start a xxxx-license – Name Change Application.”
- Select the “Start Application” option in the bottom right-hand corner.
Step 4: Complete the application.
- Enter your updated name.
- Complete all required application fields and upload documents as required.
Step 5: Complete the E-signature.
- You must acknowledge you have read and approve the necessary statements by checking the “I Agree” box.
- Type in your full name as your signature.
Step 6: Submit your payment.
- Read the payment instructions before proceeding. Click on “Pay Fee.”
- You will be routed to a third-party payment website.
- Enter your billing information on the left-hand side.
- Enter your payment information on the right-hand side.
- Agree to the Terms and Conditions and submit your payment.
Step 7: Submit your application.
- Wait to be auto-routed back to the payment instructions page in our system where your fee will show as paid. Save and go to the next page.
- Review your application summary page.
- Submit your application.
Best Practices: If you are eligible for renewal, renew your license first. Otherwise, you will not be able to until the name change is processed.
Your name change application must be submitted after paying the fee. Exiting after the fee payment and before submitting will result in an incomplete application, and your name will not update until submitted.
Common Issues and Troubleshooting: Be sure to answer all required questions and upload all required documents.
FAQs (Frequently Asked Questions):
I received a receipt, why does my application say it’s incomplete?
Fee payment is not the final step of application submission. You must review the summary page and submit your application. Exiting after the fee payment and before submitting will result in an incomplete application. You will receive auto emails reminding you to complete the submission process for 30 days.
How do I return to my application after leaving the system?
Login, click on “Manage My License and Applications” and scroll to the application in question. Click on complete my application to open and resume it.
When will I receive my new license card?
A PDF of your license card will be sent to your email address on file upon the approval of your application.
You can also download the card by navigating to “Manage My License and Applications” and scrolling down to the license number. On the right-hand side, select "Show Details," and under the "License Documents" section, click the “Download” button.
Conclusion: Users should be able to change their name on their license after successful login and license linking. If further assistance is needed, please submit a support ticket.